Privacy Policy

Effective date: 1 July 2026

This Privacy Policy explains how Dovirexa Pty Ltd ("Dovirexa", "we", "our") collects, uses, discloses, and protects personal information in Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By interacting with us, including through our website and service engagements, you acknowledge this Policy and any updates published here.

1. Types of information we collect

We may collect identification and contact details (such as name, phone, email, and address), project information (including site notes, specifications, timelines, and photographs of works in progress), and communications you send to us. Technical information may be collected when you use our website, including device data, browser type, pages viewed, referral source, and approximate location derived from IP address. Where appropriate, we minimise collection to what is relevant for scheduling, quoting, and delivering finishing services.

2. How we collect information

We collect information directly from you when you call, email, or provide details during site meetings. We may also receive information from builders, designers, or suppliers engaged on the same project, but only where it is reasonable and practical to do so. Our website may use cookies and similar technologies to support functionality, understand usage, and improve content. You can manage cookie preferences in your browser; site features may be affected depending on your settings.

3. Purposes of use

We use personal information to provide quotations, plan works, perform plastering, painting, tiling, drywall finishing, and carpentry services, coordinate with other trades, manage billing, and respond to enquiries. We may also use information to maintain safety records, comply with legal obligations, and send service updates or helpful guidance relevant to your project. You can opt out of marketing-style emails by using instructions contained within those communications.

4. Disclosure

We may share information with trusted suppliers, subcontractors, and professional advisers assisting us with materials, logistics, or compliance. If required by law, regulation, or a lawful request, we may disclose information to regulators or authorities. Where third parties process information on our behalf, we take reasonable steps to ensure appropriate confidentiality and security arrangements are in place.

5. Storage and security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, or misuse. Access is limited to personnel who need the information for legitimate work purposes. Retention periods are guided by business needs and legal requirements; when information is *** longer required, we take steps to de-identify or securely destroy it.

6. Access and correction

You may request access to the personal information we hold about you and ask for corrections if it is inaccurate, incomplete, or out of date. We may need to verify your identity and, in limited circumstances, may be permitted to decline a request consistent with the APPs. If we decline, we will provide reasons and outline available options.

7. International handling

From time to time, service providers that support our operations may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in line with applicable Australian requirements.

8. Cookies and analytics

Cookies help us remember preferences and understand website usage. Some cookies are essential to site functionality, while others support analytics and performance. You can adjust preferences through your browser settings. For more details on cookies and settings, see this Policy together with any notices displayed in our cookie banner.

9. Children

Our services relate to building and finishing works intended for property owners, builders, and related professionals. We do not knowingly seek to collect personal information from children.

10. Contact and complaints

If you have a question or wish to make a privacy complaint, contact us at Dovirexa@outlook.com or by phone at +61428759301. We will respond within a reasonable timeframe and aim to resolve concerns. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this Policy

We may update this Policy periodically to reflect changes in laws, our practices, or services. The updated version will be posted on this page with the effective date. For related contractual terms, please see our Legal page.